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温州市旅游业服务质量投诉情况公告(第二季度)
时间:2021-07-17 来源:市文化广电旅游局 字号:[ ]

2020NIANDIERJIDU,WENZHOUSHIWENHUASHICHANGZONGHEXINGZHENGZHIFADUISHOULILVYOUZHEDUILVXINGSHE、JINGQU、XINGJIFANDIANDEYOUXIAOTOUSU29JIAN。QIZHONGSHEJILVXINGSHE10JIAN,JINGQU17JIAN,JIUDIANZHUSU2JIAN,WANHUIYOUKEJINGJISUNSHI4425YUAN,TOUSUSHULIANGTONGBIZENGZHANG11.5%。

一、被投诉分类

1. BEITOUSULVXINGSHE(GONG10JIAN)

西甲官方appWENZHOUHAIWAILVYOUYOUXIANGONGSI (6JIAN)

西甲官方appWENZHOUWENQUYOUGUOJILVYOUYOUXIANGONGSI (1JIAN)

WENZHOUGUOXINGUOJILVXINGSHE(1JIAN)

西甲官方appPINGYANGZHINANZHENGUOJILVXINGSHEYOUXIANGONGSI(1JIAN)

WENZHOUGUOLVLVYOUYOUXIANGONGSI(1JIAN)

2. BEITOUSUJINGQU(GONG17JIAN):

YANDANGSHANJINGQU(5JIAN)

NANXIJIANGJINGQU(4JIAN)

西甲官方appCANGNANYULIAOJINGQU(1JIAN)、RIYUETANJINGQU(1JIAN)、YUCANGSHANJINGQU(1JIAN)

OUHAIWENZHOULEYUANJINGQU(1JIAN)、CHUITAISHANJINGQU(1JIAN)

西甲官方appLUCHENGJIANGXINYUJINGQU(1JIAN)

西甲官方appDONGTOUXIANDIEYANJINGQU(1JIAN) 

PINGYANGNANJIDAOJINGQU(1JIAN)

3.JIUDIANZHUSU(2JIAN)

YONGJIABAIYUNRENJIA(1JIAN)

WENCHENGMITUMIANLINGKEZHAN(1JIAN) 

二、投诉涉及的市、区、县

西甲官方app29JIANYOUXIAOTOUSUZHONG,LUCHENG10JIAN、YANDANGSHAN5JIAN、YONGJIA5JIAN、CANGNAN3JIAN、OUHAI2JIAN、PINGYANG2JIAN、WENCHENG1JIAN、DONGTOU1JIAN。

三、投诉反映的主要问题

西甲官方appTOUSUFANYINGDEZHUYAOWENTIBAOKUO:FUWUZHILIANGHEGUANLIWENTI(16JIAN,ZHAN55%),HETONGWEIYUEWENTI(8JIAN,ZHAN28%),SHOUFEIWENTI(2JIAN,ZHAN7%),QITAWENTI(3JIAN,ZHAN10%)。

四、投诉处理情况

BENJIDUSHOULIDE29JIANYOUXIAOTOUSUZHONG,YIJIEAN29JIAN,JIEANLV100%。

五、投诉主要内容:

1.LVXINGSHEFANGMIAN:

西甲官方appZHUYAOFANYINGZAI:LVXINGSHEWEIANHETONGYUEDINGLVXINGYIWU;GONGZUORENFUWUTAIDUCHA。

2.JINGQUFANGMIAN:

ZHUYAOJIZHONGZAI:JINGQUFUWUCAOZUOBUGUIFANHEJINGQUGONGZUORENYUANFUWUYISHIBORUO;JINGQUGUANLIYINQIYOUKEBUMAN;JINGQUSHOUFEIWENTI。

西甲官方app3.SHISUFANGMIAN: SHIYUZHUDEPINZHILIANGWENTI。

WENZHOUSHIWENHUASHICHANGZONGHEXINGZHENGZHIFADUI

2020NIAN7YUE10RI


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