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QIANYAN BENBIAOZHUNCANKAOLEXIANYOUDEGUOJIABIAOZHUN、XINGYEBIAOZHUNHEYOUGUANWENJIAN、CHUBANWU，YIJIGUOJIBIAOZHUNHUAZUZHI(ISO)HESHIJIELVYOUZUZHI(WTO)DEWENXIAN，QUEDINGLESHUYUDEFANWEI、TIAOMUHEDINGYI。 西甲官方appSHUYUJUYOUZHUANMENDEHANYIHEYONGTU，ERBUSHICISHUZHONGCHUXIANDEYIBANXINGDINGYI。GUIDINGLVYOUFUWUDEJICHUSHUYUHEDINGYI，GUIFANTAMENZAILVYOUYEZHONGDEYONGFASHIBIYAODE。BENBIAOZHUNGENJUGUOJIFUWUYE、GUOJILVYOUYEHEWOGUOLVYOUYESHIYONGLVYOUFUWUJICHUSHUYUDESHIJIQINGKUANG，JICHULEXIANGYINGDEDINGYI。BENBIAOZHUNDESHISHI，YOUZHUYULVYOUYEDEXINGYEGUANLIHELVYOUQIYEFUWUZHILIANGTIXIDEGOUZHU。 LVYOUYEQITABIAOZHUNHEYULVYOUYEXIANGGUANDEBIAOZHUN，YINGJINKENENGCAIYONGBENBIAOZHUNSUODINGYIDESHUYU。 BENBIAOZHUNYOUQUANGUOLVYOUBIAOZHUNHUAJISHUWEIYUANHUITICHU。 BENBIAOZHUNYOUQUANGUOLVYOUBIAOZHUNHUAJISHUWEIYUANHUIGUIKOUBINGJIESHI。 BENBIAOZHUNFUZEQICAODANWEI: GUOJIALVYOUJU、SHANGHAISHEHUIKEXUEYUANLVYOUYANJIUZHONGXIN。 BENBIAOZHUNZHUYAOQICAOREN: WANGDAWU、BILVGUI、LIUHANQI、PENGDECHENG、ZHANGGUANGRUI、WUZHIHONG、JIANGYIFAN。 ZHONGHUARENMINGONGHEGUOGUOJIABIAOZHUN 西甲官方appGB/T 16766-1997 LVYOUFUWUJICHUSHUYU 西甲官方appBasic terms of service in tourism 1FANWEI BENBIAOZHUNGUIDINGLELVYOUFUWULINGYUZHONGDEJICHUSHUYUHEDINGYI。 西甲官方appBENBIAOZHUNZHUYAOSHIYONGYUZHONGGUOLVYOUYE。 2YINYONGBIAOZHUN 西甲官方appXIALIEBIAOZHUNSUOBAOHANDETIAOWEN，TONGGUOZAIBENBIAOZHUNZHONGYINYONGERGOUCHENGWEIBENBIAOZHUNDETIAOWEN。BENBIAOZHUNCHUBANSHI，SUOSHIBANBENJUNWEIYOUXIAO。SUOYOUBIAOZHUNDOUHUIBEIXIUDING，SHIYONGBENBIAOZHUNDEGEFANGYINGTANTAOSHIYONGXIALIEBIAOZHUNZUIXINBANBENDEKENENGXING。 西甲官方appGB/T 6583—1994ZHILIANGGUANLIHEZHILIANGBAOZHENGSHUYU(idt ISO 8402:1994) GB/T 19004.2—1994ZHILIANGGUANLIHEZHILIANGTIXIYAOSU DI2BUFEN: FUWUZHINAN(idt ISO 9004-2:1991) GB/T 14308—1993LVYOUSHEWAIFANDIANXINGJIDEHUAFENJIPINGDING 3LVYOUFUWUXUQIUYUGONGJI 西甲官方app3.1LVYOUFUWUXUFANG；GUKEbusiness second party of tourist service;customer 西甲官方appLVYOUCHANPINHUOFUWUDEJIESHOUZHE。TAMENKEYISHIZUIZHONGXIAOFEIZHE、GOUMAIZHE、DIERFANGHUOQITASHOUYIZHE。 西甲官方appZHU1: CANJIANGB/T 19004.2，GB/T 6583。 3.1.1LVYOUZHEtourist WEIMANZUWUZHIHEJINGSHENWENHUAXUQIUJINXINGLVYOUXIAOFEIHUODONGDEZHUTI，SHILVYOUFUWUHUODONGDEXUQIUZHEHEFUWUDUIXIANG。 西甲官方app3.1.2LVYOUSANKEindependent traveler 西甲官方appZIXINGANPAILVYOUXINGCHENG，LINGXINGXIANFUGEXIANGLVYOUFEIYONGDELVYOUXIAOFEIZHE。 西甲官方app3.1.3LVYOUTUANDUItour group 西甲官方appTONGGUOLVXINGSHEHUOLVYOUFUWUZHONGJIEJIGOU，CAIQUZHIFUZONGHEBAOJIAHUOBUFENBAOJIADEFANGSHI，YOUZUZHIANYUDINGXINGCHENGJIHUAJINXINGLVYOUXIAOFEIHUODONGDELVYOUZHEQUNTI。 西甲官方app3.2LVYOUFUWUGONGFANGservice supplier in tourism XIANGXUFANGTIGONGLVYOUCHANPINHUOFUWUDEZUZHI。 西甲官方appZHU2: CANJIANGB/T 6583，GB/T 19004.2。 3.2.1LVYOUFUWUZUZHIservice organization in tourism WULUNLIANYINGHUODUYING、GONGYINGHUOSIYINGDE，JUYOUZISHENLVYOUFUWUZHINENGHELVYOUFUWUGUANLIJIGOUDEGONGSI、SHETUAN、SHANGSUO、QIYEHUOZUHETI，HUOTAMENDEYIBUFEN。 西甲官方appZHU3: CANJIANGB/T 19004.2。 西甲官方app3.2.2LVYOUFUWUQIYEenterprise of service in tourism 西甲官方appYIZIJIN、CHANGDI、SHEBEI、JISHUHELAOWUWEISHENGCHANYAOSU，WEILVYOUXIAOFEIZHETIGONGCHANPINHUOFUWUDEJINGYINGSHITI。 ZHU4: “SHITI”GAINIANCANJIANGB/T 6583。 3.2.3LVYOUDINGDIANQIYEdesignated tourism enterprises 西甲官方appJINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUZHUGUANBUMENRENDING，HUOYOUQIHUITONGXIANGGUANXINGYEZHUGUANBUMENRENDING，YOUTIAOJIANWEIHAINEIWAILVYOUZHETIGONGDINGXIANGCHANPINHUOZHUANMENFUWUDEQIYE。 西甲官方app3.2.4LVYOUFUWUTEXINGcharacteristics of service in tourism XIANSHILVYOUFUWUZHILIANGDEZHENGXIANGHEBIAOZHI。TABAOKUO: a)KEYIGUANCHADAODEHEXUJINGXUFANGPINGJIADETEXING； b)GUKEBUNENGJINGCHANGGUANCHADAODEDANYOUZHIJIEYINGXIANGFUWUZHILIANGDETEXING。 ZHU 5LIANGLEITEXINGDOUBIXUSHINENGBEILVYOUFUWUZUZHIDUIZHAOSUOGUIDINGDEYANSHOUBIAOZHUNZUOCHUPINGJIADE。 6LVYOUFUWUTEXINGKEYISHIDINGLIANGDE(KECELIANGDE)，HUOSHIDINGXINGDE(KEBIJIAODE)，ZHEIQUJUEYURUHEPINGJIAYIJIYOUFUWUZUZHIHUOGUKEJINXINGPINGJIA。 西甲官方app7CANJIANGB/T 19004.2。 3.2.5LVYOUFUWUTIGONGservice delivery in tourism TIGONGMOUXIANGLVYOUFUWUSUOBIXUDEGONGFANGHUODONG。 ZHU8: CANJIANGB/T 19004.2。 西甲官方app3.2.6LVYOUFUWUDENGJIservice grade in tourism DUIGONGNENGYONGTUXIANGTONGDELVYOUCHANPINHUOFUWU，ANZHAOSHIYINGYUBUTONGXUYAODETEXINGERJINXINGFENLEIHUOFENJIDEBIAOSHI。 3.2.6.1XINGJIstar 西甲官方appYONGTEDINGDEXINGXINGFUHAOJIQISHULIANGBIAOSHILVYOUFUWUSHESHIDENGJIDEFANGSHI。 3.2.6.2XINGJIPINGDINGstar-rating 西甲官方appYOUGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENANZHAOXIANGYINGDEXINGJIBIAOZHUNDUILVYOUSHESHI、CHANPINHUOFUWUJINXINGDEDENGJIQUEDING。 西甲官方appZHU9: CANJIANGB/T 6583，GB/T 14308。 西甲官方app3.3LVYOUFUWUCHANPINproduct of service in tourism YOUSHIWUHEFUWUZONGHEGOUCHENGDE，XIANGLVYOUZHEXIAOSHOUDELVYOUXIANGMU。QITEZHENGSHIFUWUCHENGWEICHANPINGOUCHENGDEZHUTI，QIJUTIZHANSHIZHUYAOYOUXIANLU、HUODONGHESHISU。LVYOUZHEKEYIGOUMAIZHENGTICHANPIN(RUZONGHEBAOJIALVYOU)，YEKEYIGOUMAIMOUYIDANXIANGLVYOUCHANPIN(RUHANGBANZUOWEI，FANDIANKEFANG)。 西甲官方app3.3.1GUANGUANGLVYOUsightseeing tour YICANGUAN、XINSHANGZIRANJINGGUANHEMINSUFENGQINGWEIZHUYAOMUDEHEYOULANNEIRONGDELVYOUXIAOFEIHUODONG。 西甲官方app3.3.2DUJIALVYOUvacation tour 西甲官方appYIDUJIAHEXIUXIANWEIZHUYAOMUDEHENEIRONGDEYIZHONGLVYOUXIAOFEIHUODONG。 3.3.3ZHUANXIANGLVYOUspecific tour WEISHEHUI、JINGJI、WENHUA、KEYAN、XIUXUE、ZONGJIAO、BAOJIANDENGMOUYIZHUANMENMUDEERJINXINGDELVYOUHUODONG。 西甲官方app3.3.4HUIYILVYOUconvention tour YOUKUAGUOJIEHUOKUADIYUDERENYUANCANJIADE，YIZUZHI、CANJIAHUIYIWEIZHUYAOMUDE，BINGTIGONGCANGUANYOULANFUWUDEYIZHONGLVYOUHUODONG。 3.3.5JIANGLILVYOUincentive travel 西甲官方appYOUQIYEHUOSHEHUITUANTITIGONGFEIYONG，YIJIANGLIWEIMUDEDEYIZHONGLVYOUHUODONG。 西甲官方app3.3.6TEZHONGLVYOUspecial interest tour YOULVYOUXINGZHENGZHUGUANBUMENHEXIANGGUANZHUGUANBUMENZHUANMENPIZHUN，BINGJINXINGZONGTIXIEDIAODEJUYOUJINGJIXINGHEQIANGLIEGERENTIYANDELVYOUHUODONG。YIBANXUYAOTIQIANSHENBAOJIHUA。RUTANXIAN、SHOULIE、QIANSHUI、DENGSHAN、QICHELALISAIJIZHOUJI、KUAGUOQICHELVXINGDENG。 4LVYOUFUWUYAOSU WEISHILVYOUZHELVCHENGSHUNLI，HUODECANGUANYOULANDEMANYIXIAOGUO，YOUGELEILVYOUQIYETIGONGDEJIAOTONG、YOULAN、ZHUSU、CANYIN、GOUWU、YULEDENGFANGMIANDEJIBENFUWUNEIRONG。 4.1LVXINGSHEtravel service;travel agency 西甲官方appYIFASHELIBINGJUYOUFARENZIGE，ZHUYAOCONGSHIZHAOLAI、JIEDAILVYOUZHE，ZUZHILVYOUHUODONG，SHIXINGDULIHESUANDEQIYE。 西甲官方app4.1.1DAOYOURENYUANtour guide CHIYOUZHONGHUARENMINGONGHEGUODAOYOUZIGEZHENGSHUHEDAOYOUZHENG，SHOULVXINGSHEWEIPAI，ANZHAOJIEDAIJIHUA，CONGSHIPEITONGLVYOUTUAN(ZHE)CANGUAN、YOULANDENGSHIWUDEGONGZUORENYUAN。 西甲官方appZHU10: DAOYOURENYUANFENWEIQUANCHENGPEITONGDAOYOURENYUAN、DIFANGPEITONGDAOYOURENYUANHEJINGDIANDAOYOURENYUAN。 西甲官方app4.1.2HAIWAILINGDUIoverseas escort SHOUHAIWAILVXINGSHEWEIPAI，QUANQUANDAIBIAOGAILVXINGSHEDAILINGLVYOUTUANCONGSHILVYOUHUODONGDEGONGZUORENYUAN。 西甲官方app4.2LVYOUJIAOTONGtourist communications 西甲官方appWEILVYOUZHEZAILVYOUGUOCHENGZHONGTIGONGYUNSHUGONGJUJIQIPEITAODEFUWUXITONG。 西甲官方app4.2.1LVYOUQICHEtourist automobile WEILVYOUTUANDUI(ZHE)TIGONGDE、YIBANXUYAOYUDINGDEKEYUNQICHE。 4.2.2LVYOUCHUANcruise ship YOU24XIAOSHIYISHANG(HAN24XIAOSHI)LIANXUHANGYUNNENGLI，YIJINGYINGJIEDAILVYOUZHEWEIZHU，BINGWEILVYOUZHETIGONGYULE、SHISUHEDAOYOUFUWUDEKECHUAN。 4.2.3YOULANCHUANsightseeing boat;sightseeing ship YIJINGYINGJIEDAILVYOUZHEWEIZHU，ZHUYAOWEILVYOUZHETIGONGYANTUGUANGUANG、DAOYOUJIANGJIEDENGFUWUDEKECHUAN。 4.2.4XINGJIYOUCHUANstar-rated cruise ship JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING，HUODEXINGJICHENGHAODEYOUCHUAN。 西甲官方app4.3LVYOUZHUSUtourist lodging WEILVYOUZHELVYOUGUOCHENGZHONGTIGONGDEZHUSUSHESHIJIQIFUWUDEZONGHE。 西甲官方app4.3.1LVYOUSHEWAIFANDIANhotels catering to overseas tourists JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN，YUNXUJIEDAIHAIWAILAIHUALVYOUZHEDELVYOUFANDIAN。 4.3.2XINGJIFANDIANstar-rated hotel JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGZHUGUANBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING，HUODEXINGJICHENGHAODELVYOUSHEWAIFANDIAN。 4.3.3SHEWAIGONGYUapartment for aliens 西甲官方appJINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN，KEZUSHOUJIHAIWAILAIHUARENSHIJUZHU，BINGTIGONGPEITAOSHENGHUOFUWUSHESHIDEGAOJIZHUZHAI。 西甲官方app4.3.4XINGJIGONGYUstar-rated apartment JINGGUOJIAHUOSHENG、ZIZHIQU、ZHIXIASHILVYOUXINGZHENGBUMENYIZHAOYOUGUANGUOJIABIAOZHUNHEGUIDINGJINXINGXINGJIPINGDING，HUODEXINGJICHENGHAODESHEWAIGONGYU。 4.3.5SHEWAIXIEZILOUoffice buiding for aliens JINGYOUGUANXINGZHENGZHUGUANBUMENPIZHUN，KEGONGJINGWAIZUZHI、QIYEHUOBANSHIJIGOUZUGOUDE，FUWUWANSHAN、GONGNENGPEITAODEBANGONGHESHENGHUOSHESHI。 西甲官方app4.4LVYOUCANYINtourist catering WEILVYOUZHELVXINGYOULANGUOCHENGZHONGTIGONGDECANYINFUWU。 西甲官方app4.4.1LVYOUDINGDIANCANGUANdesignated tourist restaurant JINGLVYOUXINGZHENGZHUGUANBUMENPIZHUN，BINGBANFADINGDIANBIAOZHI，TUIJIANZUOWEIJIEDAIHAINEIWAILVYOUTUANDUIDEJIUCANCHANGSUO。 4.4.2LVYOUTUANDUICANmeals for tour group 西甲官方appLVYOUDINGDIANCANGUANANZHAOSHIXIANYULVXINGSHESHANGDINGDECANYINJIAGE、CANYINZHILIANGHESHULIANGDENGYAOQIU，WEILVYOUTUANDUITIGONGDEPUTONGZHENGCAN，YIBANBUBAOKUOTUANDUIFENGWEICAN。 西甲官方app4.5YOULANDIplace of sightseeing LVYOUZHEKAIZHANYOULANHUODONGDEDILIQUYU。 西甲官方app4.5.1YOULANQUsightseeing district LVYOUZIYUANBIJIAOFENGFU、JIZHONG，JUYOUJIAOGAOGUANSHANG、YOULANJIAZHI，SHESHIBIJIAOPEITAO、JUYOUYIDINGJIEDAINENGLIDEDILIQUYU。 4.5.2DUJIAQUholiday resort 西甲官方appJUYOULIANGHAODEZIRANHUANJINGHEPEITAODELVYOUJICHUSHESHI，JIZHUSU、DUJIA、XIUXIAN、YOULAN、YULEWEIYITIDEZONGHEGONGNENGQU。 4.5.3YOULANDIANsightseeing spot 西甲官方appJUYOULVYOUXIYINWUYUPEITAOFUWUDEYOULANDIDIAN。 4.5.4CANGUANDIANvisiting spot 西甲官方appGONGLVYOUZHELEJIESHEHUI、ZENGZHANGZHISHI、FENGFUYUELIDECHANGSUO，YIBANZHITIGONGJIANGJIEFUWU。 4.6LVYOUGOUWUtourist shopping LVYOUZHEZAILVYOUGUOCHENGZHONGGOUMAISHANGPINDEHUODONG，ZHEIXIESHANGPINYIBANJUYOUJINIAN、XINSHANG、BAOZHI、KUIZENGYIYIHUOSHIYONGJIAZHI，ZHUYAOBAOKUOLVYOUJINIANPIN、LVYOUGONGYIPIN、LVYOUYONGPIN、LVYOUSHIPINHEQITASHANGPINWUDALEI。 西甲官方app4.6.1LVYOUDINGDIANSHANGDIANdesignated tourist shop JINGLVYOUXINGZHENGZHUGUANBUMENPIZHUN，BINGBANFADINGDIANBIAOZHI，TUIJIANJIEDAIHAIWAILAIHUALVYOUZHEGOUWUDESHANGDIAN。 西甲官方app4.7LVYOUYULEtourist recreation 西甲官方appLVYOUZHEZAILVYOUGUOCHENGZHONGXIANGSHOUHUOCANYUDEGELEIYULEHUODONG。 4.7.1WENHUALEILVYOUYULECHANGSUOtourist recreational spot of cultural kind 西甲官方appJUYOUWENHUAGUANSHANGXINGHUOWENHUACANYUXINGDELVYOUYULECHANGSUO。RUJUCHANG、GEWUTING、KALAOKTINGDENG。 4.7.2KANGLELEILVYOUYULECHANGSUOtourist recreational spot of health and pleasure kind YONGYOUYOULE、BAOJIANHEJIANSHENSHESHIJIPEITAOFUWUDELVYOUYULECHANGSUO。RUYOULEYUAN、JIANSHENFANG、BAOLINGQIUCHANGDENG。 5LVYOUFUWUZHILIANGGUANLI 西甲官方appLVYOUXINGZHENGZHUGUANBUMENHELVYOUQIYEWEITIGAOLVYOUXINGYEDEFUWUZHILIANGERZHIDINGDEZHILIANGMUBIAOHESHIXIANGAIMUBIAOSUO CAIQUDEGEZHONGSHOUDUAN。 5.1FUWUservice WEIMANZUGUKEDEXUYAO，GONGFANGYUGUKEJIECHUDEHUODONGHEGONGFANGNEIBUHUODONGSUOCHANSHENGDEJIEGUO(GB/T 19004.2)。 ZHU 11ZAIJIECHUMIANSHANG，GONGFANGHUOGUKEKENENGYOURENYUANHUOZHUANGBEILAIDAIBIAO。 12DUIYUFUWUTIGONG，ZAIYUGONGFANGJIECHUMIANSHANGGUKEDEHUODONGKENENGSHISHIZHISUOZAI。 13YOUXINGCHANPINDETIGONGHUOSHIYONGKENENGCHENGWEIFUWUDEYIGEBUFEN。 西甲官方app14FUWUKENENGYUYOUXINGCHANPINDEZHIZAOHEGONGYINGJIEHEZAIYIQI。 5.2LVYOUFUWUZHILIANGservice quality in tourism LVYOUFUWUHUODONGSUONENGDADAOGUIDINGXIAOGUOHEMANZULVYOUZHEXUQIUDENENGLIYUCHENGDU。 西甲官方app5.3LVYOUFUWUGUIFANservice specification in tourism WEIDADAOMOUYIFUWUBIAOZHUNERCAIQUDEYICHENGXUHUA、DINGLIANGHUA、ZHIDUHUAWEIZHUYAONEIRONGDEKEXUEFANGFA。 5.4LVYOUFUWUZHILIANGBIAOZHUNstandards of service quality in tourism YOUYOUGUANGEFANGXIESHANGYIZHI，JINGGUOJIABIAOZHUNHUAGUANLIBUMENHUOLVYOUXINGZHENGGUANLIBUMENPIZHUN，ANZHAOTEDINGXINGSHIFABU ，DUILVYOUFUWUZHILIANGYINGDADAODESHULIANGHEZHILIANGYAOQIUSUOZUODETONGYIGUIDING，ZUOWEILVYOUFUWUDEGONGFANGGONGTONGZUNSHOUDEZHUNZE。 5.5LVYOUFUWUZHILIANGPINGDINGevaluation of service quality in tourism YOULVYOUXINGZHENGZHUGUANBUMENZUZHILVYOUZHE、ZHUANZHIZHILIANGPINGDINGRENYUANHEYOUGUANZHUANJIA，ANZHAOLVYOUFUWUZHILIANGBIAOZHUNDE YAOQIU，DUILVYOUQIYEFUWUZHILIANGJINXINGDEZONGHEPINGGU。 5.6LVYOUFUWUZHILIANGRENZHENGvalidation of service quality in tourism 西甲官方appLVYOUXINGZHENGZHUGUANBUMENGENJULVYOUFUWUZHILIANGBIAOZHUN，DUIFUHEYAOQIUDELVYOUFUWUQIYEJINXINGZIGERENZHENG，BINGBAN FAXIANGYINGDEZHILIANGRENZHENGSHUDEHUODONG。 西甲官方app5.7LVYOUANQUANGUANLImanagement of tourist safety 西甲官方appLVYOUXINGZHENGZHUGUANBUMENCAIQUGEZHONGYOUXIAOCUOSHI，BAOHULVYOUZHEZAIYOULANCANGUANGUOCHENGZHONGDERENSHENCAICHANANQUANDEHUODONG 。RUZHIDINGDELUOSHIANQUANZHIDU、JIANCHAANQUANSHESHIJIDUISHIGUDECHULIDENG。 5.8LVYOUTOUSUGUANLIhandling of tourist complaint 西甲官方appLVYOUXINGZHENGZHUGUANBUMENDUILVYOUTOUSUDESHOULIHECHULIXINGWEI。 5.8.1LVYOUTOUSUtourist complaint LVYOUZHEXIANGLVYOUXINGZHENGGUANLIBUMENTICHUDEDUILVYOUFUWUZHILIANGBUMANYIDEKOUTOUHUOSHUMIANSHANGDEBIAOSHI。 5.8.2LVYOUTOUSULIPEIsettlement of tourist complaint 西甲官方appLVYOUXINGZHENGZHUGUANBUMENDUILVYOUTOUSUDECHULIGUOCHENGJIZUOCHUZERENFANGDEPEICHANGCAIDING。 FULUA (TISHIDEFULU) ZHONGWENSUOYIN SHUYUMINGCHENG……………………………YECI CANGUANDIAN………………………………4.5.4 西甲官方appDAOYOURENYUAN……………………………4.1.1 DUJIALVYOU……………………………3.3.2 DUJIAQU………………………………4.5.2 FUWU……………………………………5.1 GUKE……………………………………3.1 西甲官方appGUANGUANGLVYOU……………………………3.3.1 HAIWAILINGDUI……………………………4.1.2 西甲官方appHUIYILVYOU……………………………3.3.4 JIANGLILVYOU……………………………3.3.5 西甲官方appKANGLELEILVYOUYULECHANGSUO………………4.7.2 LVXINGSHE…………………………………4.1 西甲官方appLVYOUANQUANGUANLI…………………………5.7 西甲官方appLVYOUCANYIN………………………………4.4 西甲官方appLVYOUCHUAN………………………………4.2.2 西甲官方appLVYOUDINGDIANCANGUAN………………………4.4.1 西甲官方appLVYOUDINGDIANQIYE………………………3.2.3 LVYOUDINGDIANSHANGDIAN………………………4.6.1 LVYOUFUWUCHANPIN…………………………3.3 西甲官方appLVYOUFUWUDENGJI………………………3.2.6 西甲官方appLVYOUFUWUGONGFANG…………………………3.2 LVYOUFUWUGUIFAN…………………………5.3 LVYOUFUWUQIYE………………………3.2.2 LVYOUFUWUTEXING………………………3.2.4 LVYOUFUWUTIGONG………………………3.2.5 LVYOUFUWUXUFANG…………………………3.1 西甲官方appLVYOUFUWUZHILIANG…………………………5.2 LVYOUFUWUZHILIANGBIAOZHUN……………………5.4 西甲官方appLVYOUFUWUZHILIANGPINGDING……………………5.5 LVYOUFUWUZHILIANGRENZHENG……………………5.6 LVYOUFUWUZUZHI………………………3.2.1 西甲官方appLVYOUGOUWU………………………………4.6 西甲官方appLVYOUJIAOTONG………………………………4.2 LVYOUQICHE……………………………4.2.1 LVYOUSANKE……………………………3.1.2 西甲官方appLVYOUSHEWAIFANDIAN………………………4.3.1 LVYOUTOUSU……………………………5.8.1 西甲官方appLVYOUTOUSUGUANLI…………………………5.8 LVYOUTOUSULIPEI………………………5.8.2 LVYOUTUANDUI……………………………3.1.3 西甲官方appLVYOUTUANDUICAN…………………………4.4.2 西甲官方appLVYOUYULE………………………………4.7 西甲官方appLVYOUZHE………………………………3.1.1 西甲官方appLVYOUZHUSU………………………………4.3 SHEWAIGONGYU……………………………4.3.3 SHEWAIXIEZILOU…………………………4.3.5 西甲官方appTEZHONGLVYOU……………………………3.3.6 WENHUALEILVYOUYULECHANGSUO………………4.7.1 XINGJI………………………………3.2.6.1 西甲官方appXINGJIFANDIAN……………………………4.3.2 XINGJIGONGYU……………………………4.3.4 西甲官方appXINGJIPINGDING…………………………3.2.6.2 XINGJIYOUCHUAN……………………………4.2.4 西甲官方appYOULANCHUAN………………………………4.2.3 西甲官方appYOULANDI…………………………………4.5 YOULANDIAN………………………………4.5.3 西甲官方appYOULANQU………………………………4.5.1 西甲官方appZHUANXIANGLVYOU……………………………3.3.3 FULUB (TISHIDEFULU) YINGWENSUOYIN apartment for aliens……………………………………………………4.3.3 西甲官方appbusiness second party of tourist service……………………………3.1 characteristics of service in tourism………………………………3.2.4 convention tour……………………………………………………………3.3.4 西甲官方appcruise ship…………………………………………………………………4.2.2 customer………………………………………………………………………3.1 designated tourism enterprises………………………………………3.2.3 西甲官方appdesignated tourist restaurant…………………………………………4.4.1 西甲官方appdesignated tourist shop…………………………………………………4.6.1 enterprise of service in tourism………………………………………3.2.2 西甲官方appevaluation of service quality in tourism……………………………5.5 handling of tourist complaint……………………………………………5.8 西甲官方appholiday resort………………………………………………………………4.5.2 西甲官方apphotels catering to overseas tourists…………………………………4.3.1 incentive travel……………………………………………………………3.3.5 independent traveler………………………………………………………3.1.2 management of tourist safety………………………………………………5.7 meals for tour group………………………………………………………4.4.2 office building for aliens………………………………………………4.3.5 overseas escort………………………………………………………………4.1.2 place of sightseeing…………………………………………………………4.5 西甲官方appproduct of service in tourism………………………………………………3.3 西甲官方appservice……………………………………………………………………………5.1 西甲官方appservice delivery in tourism………………………………………………3.2.5 service grade in tourism…………………………………………………3.2.6 西甲官方appservice organization in tourism…………………………………………3.2.1 西甲官方appservice quality in tourism…………………………………………………5.2 service specification in tourism…………………………………………5.3 西甲官方appservice supplier in tourism…………………………………………………3.2 西甲官方appsettlement of tourist complaint…………………………………………5.8.2 西甲官方appsightseeing boat………………………………………………………………4.2.3 西甲官方appsightseeing district…………………………………………………………4.5.1 sightseeing ship………………………………………………………………4.2.3 sightseeing spot………………………………………………………………4.5.3 西甲官方appsightseeing tour………………………………………………………………3.3.1 西甲官方appspecial interest tour…………………………………………………………3.3.6 specific tour……………………………………………………………………3.3.3 standards of service quality in tourism……………………………………5.4 西甲官方appstar……………………………………………………………………………3.2.6.1 star-rated apartment…………………………………………………………4.3.4 star-rated cruise ship………………………………………………………4.2.4 star-rated hotel………………………………………………………………4.3.2 star-rating…………………………………………………………………3.2.6.2 tour group………………………………………………………………………3.1.3 tour guide………………………………………………………………………4.1.1 tourist…………………………………………………………………………3.1.1 tourist automobile……………………………………………………………4.2.1 西甲官方apptourist catering…………………………………………………………………4.4 tourist communications…………………………………………………………4.2 tourist complaint………………………………………………………………5.8.1 西甲官方apptourist lodging…………………………………………………………………4.3 tourist recreation………………………………………………………………4.7 西甲官方apptourist recreational spot of cultural kind……………………………4.7.1 tourist recreational spot of health and pleasure kind………………4.7.2 tourist shopping…………………………………………………………………4.6 travel agency……………………………………………………………………4.1 西甲官方apptravel service……………………………………………………………………4.1 vacation tour……………………………………………………………………3.3.2 validation of service quality in tourism…………………………………5.6 visiting spot……………………………………………………………………4.5.4 |
